Delivery

 

ARKI Environments ship all Steelcase seating in the original Steelcase packaging via a national courier service.  See shipping options outlined in our store area. It is critical to ensure your shipping address is correct at the time of order as we are unable to redirect orders once they have been shipped. If you have noticed a wrong address, please contact us within 24 hours of ordering.

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If the ordered product is in stock, your order will be dispatched between 5-20 days business days (Mon-Fri) from your order date.  You will be notified when your order is ready for collection or with a tracking link when it has departed our warehouse.  Current shipping times vary for interstate transport so please use your tracking accordingly.

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Products listed with 'Arriving soon' are currently on their way to ARKI Warehouses.  We are experiencing unforeseen and longer delays in shipping presently. ARKI will update you should this occur.

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Custom options are up to 12 weeks from order depending on manufacturing location.  Pricing will differ from online stock.

 

Please contact us to check any stock availability questions and at info@arkienvironments.au. We are always here to help.

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Damage in Transit:

 

Should your chair arrive damaged in transport, please take photos of the box and noticeable damage and contact us immediately for resolution at info@arkienvironments.au. Do not put the chair together and do not dispose of the original packaging. We will not be able to transport a built chair without it’s original box.

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Returns and Refunds

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Please choose your products carefully, as refunds and returns will not be granted for change of mind, incorrect selection, ergonomic suitability, comfort, or fit. Should you have any questions about our products, please contact us prior to ordering or direct any enquiries to: info@arkienvironments.au.

 

For custom orders, production begins immediately upon receipt of your order. Once your order is placed online, you will be unable to change or cancel it after 24 hours of order confirmation.

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In the event that ARKI Environments approves a return, the customer must arrange and cover the cost of return shipping to the ARKI Brisbane Depot. Goods must be returned in their original condition. Any refund will be issued via the original method of payment. Refunds will be processed once the goods have been received at our warehouse and have been assessed.

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Warranty:

 

This statement should be read in conjunction with the Manufacturer’s Warranty Statement that can be downloaded from the Arki Website.
 

STEELCASE GLOBAL WARRANTY

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ARKI Environments will manage warranty claims/issues with the manufacturer on behalf of our customers. Warranty claims may take from 1 week up to 14 weeks to resolve, depending on current manufacturing and shipping times.

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Customers are normally asked to supply images of the fault and the manufacturing sticker on the underside of the product, as well as photos and/or video evidence where applicable, to support a warranty claim.

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Should the claim require further investigation, ARKI reserves the right to request that the damaged product be returned prior to granting a remedy. Should a warranty claim be denied (for example, in cases of misuse or abuse), the customer shall be responsible for any associated costs incurred for the collection/return of the product.

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The original email confirmation and invoice must be provided as proof of purchase. Warranty assessment outcomes made by the manufacturer are final.

Manufacturer warranties apply to the original purchaser and are not transferable. This does not affect any rights or remedies to which you may be entitled under the Australian Consumer Law.