Delivery:

ARKI Environments ship all Steelcase seating in the original Steelcase packaging via a national courier service. See shipping options outlined in our store area. It is critical to ensure your shipping address is correct at the time of order as we are unable to redirect orders once they have been shipped. If you have noticed a wrong address, please contact us within 24 hours of ordering.

If the ordered product is in stock, your order will be dispatched between 5-20 days business days (Mon-Fri) from your order date. You will be notified when your order is ready for collection or with a tracking link when it has departed our warehouse. Current shipping times vary for interstate transport so please use your tracking accordingly.

Products listed with 'Arriving soon' are currently on their way to ARKI Warehouses. We are experiencing unforeseen and longer delays in shipping presently. ARKI will update you should this occur.

Custom options are up to 14 weeks from order depending on manufacturing location - Please contact us for a quote.

Please contact us to check any stock availability questions and at info@arkienvironments.au. We are always here to help.

Damage in Transit:

Should your chair arrive damaged in transport, please take photos of the box and noticeable damage and contact us immediately for resolution at info@arkienvironments.au. Do not put the chair together and do not dispose of the original packaging. We will not be able to transport a built chair without it’s original box.